Frequently Asked Questions
Frequently Asked Questions
Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Do you ship internationally?
Yes! We ship to many countries worldwide. International delivery times vary by location, usually 10–21 business days.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on our website or the carrier's site.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I start a return?
Contact us at our support email with your order number and reason for return, and we'll guide you through the process.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Orders
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.
What if my item arrived damaged?
We're sorry to hear that! Please email us with a photo of the damaged item and your order number, and we'll make it right.
Products
Are your products authentic?
Absolutely. We stand behind the quality and authenticity of every product we sell.
How do I find the right size or product?
Check the product page for detailed descriptions and sizing guides. If you still have questions, don't hesitate to reach out!
Contact Us
How can I get in touch?
You can reach us through our Contact page. We aim to respond within 1–2 business days.