Shipping policy
SHIPPING POLICY
Last updated: October 2026
WHERE WE SHIP AND WHAT IT COSTS
United States FREE on every order, no minimum
Canada $8.95 — free on orders over $70
Australia and New Zealand $8.95 — free on orders over $70
Hong Kong, Singapore, Unites Arab Emirates $8.95 free on orders over $70
We're not shipping outside these countries yet. If yours isn't listed,
checkout won't let you complete the order — we'd rather tell you now than
take your money and disappoint you later.
ORDER PROCESSING
Orders are processed within 1 business day. Orders placed after noon, or on
a weekend or holiday, begin processing the next business day.
You'll get a confirmation email with a tracking number as soon as your order
ships.
DELIVERY TIMES
Estimates start from the day your order ships, not the day you order.
They're estimates, not guarantees — carrier delays, customs and weather sit
outside our control.
United States 8-15 days
Canada 10-20 days
Australia and New Zealand 12-25 days
Hong Kong 8-15 days
Singapore 10-20 days
United States Emirates 10-20 days
TRACKING
You'll get a tracking link by email when your order ships. Tracking can take
2-3 days to start updating — that's normal and doesn't mean anything has
gone wrong.
CUSTOMS AND DUTIES
US orders have no customs charges.
Orders to Canada, Australia and New Zealand may be subject to import duty or
local sales tax, charged by your country's customs authority or carrier at
delivery. These are set by your government, not by us, and we can't predict
or reduce them. They're usually small on an order this size, but we'd rather
you knew in advance.
ADDRESS ACCURACY
Check your address carefully at checkout. If something's wrong, email
hello@belchwa.com straight away — we can usually fix it before the order
ships. Once it's in transit we can't redirect it.
IF YOUR ORDER IS LATE, LOST OR DAMAGED
If it arrives damaged, email hello@belchwa.com within 14 days with a photo.
We'll replace it or refund you in full, whichever you'd prefer. Nothing to
send back.
If tracking hasn't moved in 14 days, or nothing has arrived after 30 days
(US) or 40 days (Canada, Australia, New Zealand), email us and we'll resend
or refund in full.
CHANGES AND CANCELLATIONS
Email us as soon as you can. If your order hasn't shipped, we'll cancel and
refund you in full. Once it's shipped we can't recall it — but the 60-day
guarantee still covers you.
OUR GUARANTEE
Every order is covered: use it daily, and if you're not happy, email us
within 60 days of delivery for a full refund and keep the tube. Full details
are in our Refund Policy.
QUESTIONS
Email hello@belchwa.com
Bel Chwa